Leaders

High Performers

Contenders

Niche

Market Presence

Satisfaction

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G2 Grid® Scoring

Enterprise Search Software Definition

Enterprise search software facilitates the organized retrieval of stored data, whether that be data internal to an organization or externally facing sources like applications and websites. These solutions clean and structure data, enabling users to securely enter and find data across various data sources, including databases, documents, applications, websites, and intranets. Users across multiple roles and teams can benefit from using enterprise search software since the retrieval of data from a mix of databases and shared sources is key to accomplishing many tasks within a business setting. Enterprise search software can also provide search as a service capabilities, allowing businesses to securely expose select data and information sources (including product catalogs, videos, and marketing content) to external sources, such as mobile applications and websites.

Enterprise search software “Google-izes" data: It circumvents the time and effort that goes into tagging, filing, sharing, and retrieving information regardless of size and media type, creating a secure, powerful, and easy-to-use search function. Enterprise search software used within an business context usually integrates with business intelligence and data management solutions (or product information management software within an e-commerce setting), which are used to clean and structure data, making information easier to locate. While integration is not required, search software can pull information from various sources such as CRM, ERP, HR management suites, supply chain suites, and more.

To qualify for inclusion in the Enterprise search category, a product must:

• Collect and update information from different data sources, types, and formats
• Index or archive data
• Provide intelligent search options (autocomplete, find similar, rank by relevance, etc.)
• Create an interface to search and retrieve data
• Allow users to refine their search using advanced filters
• Define user permissions to access information

Enterprise Search Software Grid® Scoring Description

• Products in the Leader quadrant are rated highly by G2 users and have substantial Market Presence scores. Leaders include: Algolia, Yext, Elasticsearch, Swiftype, IBM Watson Discovery, Bloomreach, iManage Work, AddSearch Site Search, Clerk.io, SearchUnify, Microsoft Bing Image Search API, Coveo, Microsoft Bing Video Search API, Google Custom Search, and Google Cloud Search
• High Performing products have high customer Satisfaction scores and low Market Presence compared to the rest of the category. High Performers include: X1 Search, SearchStax, ArangoDB, SearchNode, Alfred, Site Search 360, Cludo Search and Insights, Funnelback, Sphinx, and Agent Ransack
• Contender products have relatively low customer Satisfaction scores and high Market Presence compared to the rest of the category. While they may have positive reviews, they do not have enough reviews to validate those ratings. Contenders include: Microsoft Bing News Search API, Amazon OpenSearch Service, Microsoft Bing Web Search API, Amazon CloudSearch, Azure Search, and Apache Solr
• Niche products have relatively low Satisfaction scores and low Market Presence compared to the rest of the category. While they may have positive reviews, they do not have enough reviews to validate those ratings. Niche products include: Lucidworks Fusion, MarkLogic, Inbenta Search, Hawksearch, Listary, Apache Lucene, Copernic Desktop Search, and Lookeen